Contact information

Contact Policy for Customers in Europe

Effective Date: 27/06/2020

Communication with Our Customers in Europe

At LOFT PUBLICATIONS, we value open and effective communication with our customers in Europe. This contact policy describes how we will communicate with you and how you can reach out to us.

Language of Communication

We understand the importance of communication in your preferred language. By default, our communication with customers in Europe will be conducted in the language of the country you are in. If you prefer us to communicate in another language, please inform us, and we will do our best to accommodate your request.

Contact Information

If you need to get in touch with us, you can do so through the following channels:

• Email: asensio@loftpublications.com
• Phone: 629784117

Customer Service Hours

Our customer service team is available to assist you during the following hours:

Monday to Friday: 08:00-18:00 h  Saturday and Sunday: Closed

Response Time

We strive to respond to all inquiries and requests within 3 days. Please note that response times may vary during periods of high demand.

Data Protection

We comply with European Union data protection regulations. For more information on how we handle your personal data, please refer to our Privacy Policy 

Feedback and Suggestions

We appreciate your feedback and suggestions on how to improve our products and services. If you have any recommendations, please do not hesitate to let us know.

Changes to the Contact Policy

We reserve the right to update or modify this Contact Policy at any time. Changes will become effective immediately upon posting on our website.

Contact

If you have any questions or concerns about our Contact Policy, please contact us via asensio@loftpublications.com .

Thank you for choosing LOFT PUBLICATIONS. We look forward to providing you with effective and satisfactory communication while addressing your needs in Europe.