Refund policy

Return Policy

At LOFT PUBLICATIONS we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy.

Eligibility for Returns

You may return your purchase for a refund within 14 days from the date of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Refund Process

1. Please contact our customer support team at asensio@loftpublications.com to initiate the return process and receive a Return Authorization (RA) number.

2. Clearly mark the RA number on the outside of the package you are returning.

3. Ship the item to the address provided by our customer support team.

4. Once we receive your return and inspect the item, we will notify you of the approval or rejection of your refund.

Refund

If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment within 30 business days.

Cost of Return Shipping

Please note that the cost of return shipping is the responsibility of the customer. We do not cover the return shipping costs.

Exemptions

Customized or damaged products by customers are exempt from being returned.

Contact Us

If you have any questions regarding our return policy, please feel free to contact us at asensio@loftpublications.com. We are here to assist you.

Thank you for shopping at LOFT PUBLICATIONS .Your satisfaction is our priority.